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Have an Issue with a Casino?
Submit your complaint and our expert team will investigate and help resolve the issue.
Recent Reports
Betovo Casino - Player's withdrawal has been delayed.
Problem Description:
Player submitted a withdrawal request for $2,500 on August 1st, 2025. Despite multiple follow-ups and providing all required verification documents, the casino has not processed the withdrawal. The player has been waiting for over 10 days without any clear timeline from the casino's support team. All account verification was completed successfully, and the player has met all wagering requirements for the bonus used.
Royal Casino - Bonus terms were not clearly explained.
Problem Description:
Player claims that the casino's welcome bonus terms were misleading and not clearly disclosed during registration. The player deposited $500 expecting a 100% match bonus but discovered hidden wagering requirements of 50x that were not prominently displayed. Additionally, certain games were excluded from bonus play without clear notification, causing confusion and potential losses.
Diamond Palace - Account was closed without explanation.
Problem Description:
Player's account was suddenly closed after winning $8,000 from a progressive jackpot. The casino cited 'irregular play patterns' but provided no specific details. After our investigation, we found that the player's gameplay was completely legitimate. The casino has since reopened the account, processed the full withdrawal, and provided a formal apology along with a goodwill bonus.
How to Submit a Report
- • Provide detailed information about the issue
- • Include casino name and relevant dates
- • Specify the amount involved (if applicable)
- • Choose appropriate category and priority
- • Provide valid contact information
Our Response Process
- • Initial review within 24 hours
- • Investigation begins within 48 hours
- • Regular updates on case progress
- • Direct communication with casino if needed
- • Resolution or escalation within 7 days
How We Help
What We Do:
- • Investigate all reported issues thoroughly
- • Contact casinos on your behalf
- • Mediate disputes between players and operators
- • Provide expert advice and guidance
- • Track resolution progress
Types of Issues We Handle:
- • Withdrawal delays or refusals
- • Bonus terms disputes
- • Account closure issues
- • Unfair game practices
- • Customer service problems
Important: We provide free mediation services to help resolve disputes fairly. Our goal is to protect players and maintain industry standards.